Terms of Use

1. Website operator and contact

The website identifies its operator as , with the business address shown as . General enquiries can be directed to info@ferquessaluxemanor.com or the telephone number published on the Contact page.

2. Purpose of the website

The website presents information about accommodation, dining, wellness, entertainment and a physical casino-related resort experience. It is an informational and enquiry website. It does not provide an online casino account, accept online wagers, process gambling deposits or withdrawals, or provide a web-based gambling platform. References to casino facilities concern a physical venue experience and should not be interpreted as an offer of online gambling.

3. Stay-planning and availability tool

The booking strip allows you to select check-in, check-out, number of guests and an optional promo code. Those values are saved in your browser for convenience and the form directs you to the Contact page. Submitting the strip does not by itself create a reservation, guarantee availability, hold inventory, charge a card or create a binding accommodation contract.

A booking becomes binding only when the relevant reservation process confirms the booking and communicates the applicable rate, inclusions, taxes or charges, payment requirements, cancellation or amendment conditions and any other material terms. If information shown on the site differs from terms specifically provided during a confirmed reservation process, the specific booking terms will govern that booking to the extent permitted by law.

4. Accuracy of information

We aim to keep website information useful and current, but hospitality facilities, opening hours, room configurations, dining services, entertainment schedules, casino access, prices, availability, promotions and other details can change. Images are illustrative of the property experience and may not represent every room, table, facility or service at the time of a particular visit. You should confirm time-sensitive or booking-specific information directly before relying on it.

5. Prices, promotions and payment

Unless expressly stated otherwise in confirmed booking information, content on this website is not a final price quotation. Promotions may be subject to eligibility, dates, capacity, minimum stays, exclusions and separate conditions. The website itself does not contain an online payment checkout. Do not send full payment-card details through ordinary email. Any payment requested for an actual booking should be made only through a payment method or channel specifically communicated for that reservation.

6. Casino access and age restrictions

New Zealand law prohibits people under 20 from participating in casino gambling or being in a casino gambling area. Any physical casino access is therefore subject to a minimum age of 20, acceptable evidence of age, venue conditions, applicable law and any lawful direction of authorised staff. Accommodation, dining or other resort services may have different age or supervision rules depending on the service.

Nothing on this website is intended to encourage gambling by minors or to present gambling as a way to earn income. Guests who choose to gamble should do so only with money they can afford to lose and should review the Responsible Gaming information before visiting a gambling area.

7. Lawful and acceptable use

You may use the website for legitimate personal or business enquiries relating to the services described. You must not misuse the site, attempt unauthorised access, interfere with security or availability, introduce malicious code, scrape or copy the site in a way that materially burdens its infrastructure, impersonate another person, use automated systems to abuse contact routes, or use the website for unlawful, fraudulent or harmful activity.

8. Intellectual property

Unless otherwise indicated, the website's text, layout, branding, graphics, photographs, logos and other original content are owned by or licensed to the website operator and are protected by applicable intellectual-property laws. You may view the site and make reasonable personal use of its content. No ownership rights are transferred to you. Commercial republication, systematic reproduction, modification or distribution requires permission unless the law expressly allows the use.

9. Links, email and telephone services

Links may open another page, an email application, a telephone application or another service outside this website. External services are controlled by their respective providers, and their availability, security, privacy practices and terms are outside our control. A link or technical connection does not necessarily mean that we endorse every statement, service or practice of the external provider.

10. Website availability and security

We may change, suspend or remove website content for maintenance, security, operational or legal reasons. We do not guarantee uninterrupted or error-free access. You are responsible for using a reasonably secure device, current browser and appropriate safeguards. Where the site offers downloadable or locally loaded assets, reasonable care is taken, but no internet service can be guaranteed to be free from every technical defect or security risk.

11. Liability and consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights that may apply under New Zealand consumer law. Subject to those mandatory rights, the website is provided for general information and trip planning, and we are not responsible for losses caused solely by reliance on information that a reasonable visitor should have confirmed because it was clearly time-sensitive, booking-specific or subject to separate venue conditions.

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of or inability to use the website, or from an external service reached through a link. Any liability connected with an actual accommodation, hospitality or venue service may be governed by separate booking or service terms supplied for that transaction.

12. Privacy and browser storage

Use of the site may involve the technical and personal-information processing described in the Privacy Policy and Cookie Policy. The current booking-strip selections and consent preference are stored in your browser using localStorage. Please review those policies for details about the data involved and your choices.

13. Responsible gambling and venue conduct

Gambling can cause financial and personal harm. Visitors are expected to comply with lawful age checks, exclusion requirements, responsible-gambling measures and venue conduct rules. A person who has self-excluded or is subject to an exclusion order must not use the website as a reason to disregard that restriction. Support information is available on the Responsible Gaming page.

14. Governing law and disputes

These website terms are governed by the laws of New Zealand, subject to any mandatory consumer or data-protection rights that apply to you in another jurisdiction and cannot legally be displaced by this clause. Before commencing formal proceedings about the website, you are encouraged to contact us with enough detail to allow a reasonable attempt to resolve the issue.

15. Changes and severability

We may update these terms to reflect changes in the website, services or applicable law. The current version will be published on this page with an updated date. If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.